Returns or Refunds - Money Back No Risk Guarantee
If for any reason whatsoever you are not completely satisfied with your purchase, we will refund the full purchase price including shipping.
How it Works
Notify us of your intention to return the item within three (3) days of receipt. You may contact us by email or by telephone. We ask that you ship back to us within another two (2) days after we receive notification from you. As soon as we receive the item we refund your money in full.
Gift Giving
Giving this as a gift and need just a little longer? Just contact us at the time of purchase and we will do our utmost to accommodate your needs.
Refunds
Once we receive the item in its original condition, we will refund the purchase price including the cost of shipping and insurance. We stand by every item as stated that we present for sale. Refunds will be issued within 24 to 48 hours of receipt of the item in like condition. The refund will be in the same form as the original payment. However, if the piece is not to your complete satisfaction there is no negotiation for a partial refund.
Modified or Altered Items
Modified, damaged or altered items cannot be accepted for return. However, if Elegant Estate Jewelry undertakes any alteration of the jewelry on your behalf (ring sizing for example), refunds may be possible but are taken on a case by case basis and are usually for a store credit good indefinitely. You may wish to consult with us prior to the alteration.
Instructions for Returns
Pack Carefully. Pack all the jewelry or objects carefully so they don't knock against each other or within the box - if it rattles, please use more packing material.
We recommend sending any returned items to us using the U.S. Postal Service via "Registered Mail". This service usually takes 3 to 5 days but is very secure, inexpensive and allows insurance in chosen increments up to $25,000.